LOS GATOS, CA -- Dec 01, 2011 / (http://www.myprgenie.com) - "42 Rules for Outsourcing Your Call Center" was written for businesses considering the option of outsourcing their call centers. The book provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call.
Nick Jiwa, Director of CustomerServ, LTD says "Geoffrey has captured the fundamentals for how to outsource a call center in a logical step-by-step process that exposes the reader to real-life scenarios. 42 Rules for Outsourcing Your Call Center provides an encompassing view into what is necessary to plan and deploy a call center using a BPO and I recommend it for anyone that is contemplating this challenging task."
The book is available from Amazon or directly from the publisher at http://42rules.com/book/42-rules-for-outsourcing-your-call-center/. Excerpts are available from the publisher.
About The Author:
Geoffrey A. Best started in the computer industry in the 1970's and has worked with call centers for over 20 years. His career has taken him from computer aided mapping and 911 emergency dispatch systems, to computer telephony applications and today's call center systems. Geoffrey has worked and consulted around the world with utilities, communications, manufacturing, banking, and insurance companies. This experience has given Geoffrey a unique perspective of how customer expectations have changed over the past decades and how call center solutions have evolved to satisfy them.
About The Publisher:
Super Star Press, a division of Happy About(R), was founded to help independent professionals establish themselves as experts in their field through writing, publishing and marketing books. The 42 Rules(TM) book series produces books that readers will actually read in the form of compact, high-impact books on personal and professional growth. 42 Rules(TM) enable authors to establish themselves as experts in their field through books. To learn more visit http://superstarpress.com/about_us.html. For quantity discounts, please contact the publisher, Mitchell Levy at firstname.lastname@example.org - 408-257-3000. A free copy of the book is available to the press upon request. Please email your request to email@example.com.