General Information
Founded in 1990, the Institute for Crisis Management is a research-based crisis communications consulting company with clients throughout the U.S. and abroad. ICM develops communication strategies that can avert or at least minimize the disruption and financial impact of a sudden or smoldering crisis, so the client’s business or organization can return to normal, profitable operations in the shortest possible time. ICM’s crisis communications services include:
• Crisis Communications Consulting is available to assist top management to respond to internal and external audiences when a sudden, unexpected crisis strikes and to help reduce the likelihood of a smoldering internal business problem going “public” or minimize the reaction if disclosure cannot be avoided.
• The ICM Crisis Database is available to help you anticipate the likely aftershocks in a developing crisis, to determine what worked and didn’t work for others facing the same type of problem, or analyze significant business crisis trends in your industry. The database is a proprietary collection of business crisis news from 1,500 business news publications beginning in 1990.
• Crisis Communications Plans to ensure that management has a carefully prepared, thorough and pre-approved response strategy in place and ready to activate within minutes when a crisis strikes. A quick and timely response often makes the difference in how long and damaging a crisis will be.
• Crisis Vulnerability Assessments to pinpoint potential crises, based on reviewing relevant crisis data from the ICM Database and interviewing key executives and employees in an organization.
• Crisis Communications Training presents proven techniques for detecting and preventing some crises from erupting and for controlling and minimizing the damage of those that cannot be avoided. Two and three-day workshops are available in Louisville each year and ICM can create custom training for your crisis management team and bring it to your site.
• Executive/Media Training is another service from ICM’s experienced staff. ICM’s senior trainer has 35-years of newspaper, radio and television experience and Media Coaching prepares the already “trained” spokesperson for a specific interview, news conference or other public presentation. Some of ICM’s clients never do a significant print or broadcast interview without coaching and on-camera practice with ICM consultants.
• Crisis Debriefing to ensure top management has an objective assessment of how a crisis was managed from comments of key participants.
• Risk Management Consulting is the newest addition to the ICM arsenal of services, with one of the most experienced and highly regarded risk management experts in the US now on the ICM staff.
