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| Press Release | View all Collaterals of Institute for Crisis Management, LLC |
| Title: | 18th Annual Institute for Crisis Management Crisis Report Released |
| Release Text: | |
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Louisville, KY --
Overall business crises were up only slightly in 2008, compared to the year before. But, there were significant increases in negative news coverage in eight of 16 broad crisis categories monitored by the Institute for Crisis Management. They were up 18 to 48 percent in 2008, according to the just released annual ICM Crisis Report, published each year since 1990. Workplace violence was up the least by 18%. Defects and recalls, business financial losses, hostile takeovers, workplace accidents and deaths, and environmental incidents were up 21% to 48%. The other eight crisis categories hovered around the same level as 2007. While the percentage increases seem large, the actual number of crisis events in each of those categories was still relatively low. For example, defects and recalls, including automobiles, toys, pet food, baby food and infant formula were up 44% compared to 2007, but that was just 410 major events that drew the attention of editors in the most recent year for which data is available. ICM monitors 1,500 business print publications around the world, tracking 16 broad crisis categories. The increase in negative news coverage may be evidence of a number of factors. The impact of the internet and social media cannot be discounted. Stories move quickly on the internet, forcing the mainstream media to take notice and often report on issues that editors otherwise might have missed or ignored. Plus, election year rhetoric emphasized a lot of the “bad news,” day after day in the mainstream media. The crashing economy (i.e. Madoff, GM, mortgage crisis, etc.) plus terrible natural disasters round the world, added to a significant increase in financial damages, hostile takeovers, business failures, workplace violence, casualty accidents in the workplace and even an increase in the number of environmental issues that drew public attention. The first hint of trouble in the sub-prime market began in late 2006, but the real bad news began to make headlines in the third and fourth quarter of 2007. And the multi-faceted economic crisis spread to almost every corner of the world in 2008. CEOs were bailing or getting the boot in record number. According to consultants Challenger, Gray & Christmas, 370 CEO positions turned over in the first quarter of 2008 alone. Many were less than voluntary. And then there was food poisoning – beef, tomatoes, jalapenos, pancake mix, cereal and bottled water, along with melamine tainted eggs, milk and infant formula. China reported nearly 53,000 children were sickened by tainted formula. Topps Meat Co. had been in business more than 60-years, but after recalling nearly 22-million pounds of contaminated beef in 2007, the company was forced out of business in 2008. A uniquely American type crisis – the class action lawsuit -- increased slightly from 2006 to 2007, but soared in 2008. There were at least 525 class action cases that made headlines in the U.S. Eight of the most crisis prone industries repeated from the previous year. The food and insurance industries were the two new additions to the less than honorable top ten list. Non-profits, universities and health care had their share of organizational crises in 2008. Hospitals continued to make negative news and many demonstrated their lack of crisis planning. Eighteen California hospitals were fined for shoddy care, including leaving surgical instruments inside patients and in one case, someone failed to turn on a ventilator. Hospitals in New York City and Raleigh, NC were sued after patients were left untreated for nearly a full day. Both patients died and hospital surveillance video showed staff walking around them, even after one had collapsed on the floor. FaceBook, Myspace and Twitter began to make their impact on business crises. Late in the year Motrin became the poster child for how to get burned by the social media. An ill conceived marketing campaign outraged moms and others who took to Twitter and other social media to attack Motrin and within two days the campaign was cancelled. Then Dominos Pizza began the new year of 2009 with another on-line moment! For the full report go to http://www.crisisconsultant.com/2008CR.pdf To see press release go to http://myprgenie.com/1972 Contact: Larry Smith, larrysmith@crisisconsultant.com , 502 587 0328 |
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| Status: | Published |
| Release Date: | Jun 01, 2009 |
| File(s): | No File available |
| Logo: | ICM-Color-Logo-horizontal.jpg |
| Category: | Public Relations |
| Word Count: | 700 |
| About Institute for Crisis Management, LLC | |
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Founded in 1990, the Institute for Crisis Management is a research-based crisis communications consulting company with clients throughout the U.S. and abroad. ICM develops communication strategies that can avert or at least minimize the disruption and financial impact of a sudden or smoldering crisis, so the client’s business or organization can return to normal, profitable operations in the shortest possible time. ICM’s crisis communications services include: • Crisis Communications Consulting is available to assist top management to respond to internal and external audiences when a sudden, unexpected crisis strikes and to help reduce the likelihood of a smoldering internal business problem going “public” or minimize the reaction if disclosure cannot be avoided. • The ICM Crisis Database is available to help you anticipate the likely aftershocks in a developing crisis, to determine what worked and didn’t work for others facing the same type of problem, or analyze significant business crisis trends in your industry. The database is a proprietary collection of business crisis news from 1,500 business news publications beginning in 1990. • Crisis Communications Plans to ensure that management has a carefully prepared, thorough and pre-approved response strategy in place and ready to activate within minutes when a crisis strikes. A quick and timely response often makes the difference in how long and damaging a crisis will be. • Crisis Vulnerability Assessments to pinpoint potential crises, based on reviewing relevant crisis data from the ICM Database and interviewing key executives and employees in an organization. • Crisis Communications Training presents proven techniques for detecting and preventing some crises from erupting and for controlling and minimizing the damage of those that cannot be avoided. Two and three-day workshops are available in Louisville each year and ICM can create custom training for your crisis management team and bring it to your site. • Executive/Media Training is another service from ICM’s experienced staff. ICM’s senior trainer has 35-years of newspaper, radio and television experience and Media Coaching prepares the already “trained” spokesperson for a specific interview, news conference or other public presentation. Some of ICM’s clients never do a significant print or broadcast interview without coaching and on-camera practice with ICM consultants. • Crisis Debriefing to ensure top management has an objective assessment of how a crisis was managed from comments of key participants. • Risk Management Consulting is the newest addition to the ICM arsenal of services, with one of the most experienced and highly regarded risk management experts in the US now on the ICM staff. |
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| Website: | www.crisisconsultant.com |
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